Below you'll find answers to our most frequently asked questions. If you don't find the answer you are looking for, please contact EuroPC Customer Service Team on Tel: +44 (0) 345-218-0500 (9:00am-5:30pm Mon-Fri) or send us an email to [email protected] and we'll be in touch with everything you want to know.
EuroPC, simply refreshing
EuroPC are one of the largest resellers of brand name, certified refurbished computer products for both home and business customers in and around the UK and Europe.
We at EuroPC believe that refurbished computers play an important role in reducing the environmental e-waste impact while saving you money!
Top Frequently Asked Questions
Delivery options and pricing can be found at checkout. All delivery times are guidelines and subject to change without prior notice.
EuroPC is one of the largest suppliers of new, discounted, surplus and factory refurbished computer hardware in the UK and Europe. With over 60,000 trade, corporate, educational and government accounts, and a forecast turnover of $60million, our success is based on the low price of the brand name stock we sell, along with the excellent, ongoing customer service and support from our dedicated and experienced staff. We buy in bulk and sell direct to pass our savings on to you, the customer.
These discounts allow you to replace, expand or upgrade your IT equipment more often, letting you take advantage of the rapid advancements in computer technology, keeping you up to date and ahead of everyone else.
We offer PC buyers a genuine value alternative to our overpriced competitors coupled to a unique, personal touch rarely found in a market of limited choice and inadequate support. Specialising in individual, compatible systems our tailor made service is focused on meeting the needs of every customer.
Refurbished covers any equipment that has been technically sold before. This may include units that were never delivered and never opened, to units delivered to customers' and immediately returned. Refurbished stock may include items with minor cosmetic damage, which in no way affects the performance.
If the customer has returned the unit, it will be thoroughly checked and re-boxed at the factory. Second user units have been sold and used by a third party for a period exceeding six months. These units are also thoroughly checked and re-boxed at the factory. The condition of these units will vary slightly from 'as new' to small cosmetic blemishes. More detail can be found on our ‘Why buy refurbished?' page.
All refurbished systems sold by EuroPC are better value than a new alternative without any compromise on quality. All EuroPC products are the same systems sold by the worlds' leading PC manufacturers. The only difference being, that our "next to new," machines have been prepared and checked twice.
Every refurbished machine that leaves the EuroPC factory has been rebuilt and repackaged to the standard expected from a brand new, brand name machine. The low cost of our products is a result of the volume we buy and the money we save by selling directly to customers over the phone and on the Internet.
We supply fast affordable and ready-to-use systems, with an extensive choice of cutting edge PC technologies and after-sales cover to suit everybody. However, the main reason to buy our quality refurbished products is the savings you can make. More detail can be found on our ‘Why buy refurbished?' page.
Yes. We offer on-site warranties with most of our products. These typically range from 1 to 3 years and some can be upgraded.
UK mainland standard delivery is up to 5 working days (Monday to Friday). If you have a more immediate requirement, we also offer enhanced services including 1–2 day delivery or Saturday delivery (subject to geographic location). Estimated delivery times for European and surrounding countries can be found on our Delivery & Returns page.
We offer various delivery services throughout the UK and Europe. These are securely tracked and traced to your destination using renowned couriers such as DPD, FedEx, UPS, and DHL. To ensure a smooth transaction for our European and international customers, all orders are shipped under DAP (Delivered at Place) Incoterms, providing greater flexibility and simplifying the customs process for you.
Estimated delivery times for UK, European, and surrounding countries can be found on our Delivery & Returns page. For International delivery enquiries, please contact our Customer Service Team on +44 (0) 345-218-0500 or email [email protected].
We ask you to provide your telephone number because it is required by the couriers we use to deliver your order. They may need to call or text you (if a mobile number is provided) to arrange delivery or notify you of any updates. We may also use your phone number to contact you about your order in accordance with GDPR.
Unwanted Items:
- The cost of returning unwanted items is covered by the customer
- Items must be returned unopened, unused and in the same condition in which they were received
- Items must be returned within 14 days of receipt
- A restocking fee of up to 20% may apply
Faulty or Damaged Items:
- EuroPC covers the cost of return for items that are found to be faulty or damaged
- Any faults or damage must be reported within 48 hours of delivery
- Items must be returned within 30 days of receipt
- Items found not to be faulty or damaged may be subject to a restocking fee of up to 20%
All goods (excluding software) returned within the warranty period with a valid receipt are eligible for repair or replacement. Items that have been modified by the user or had the EuroPC serial label removed are not covered. EuroPC warranties and technical support do not apply to products, software, or components that were not supplied directly by EuroPC. Where damage or faults occur as a result of third-party components or software, EuroPC reserves the right to charge for any labour, parts, and delivery.
Simply click on the item you wish to buy, then select Add to Cart. To access your cart, click the cart icon/link in the top-right corner of the page or use the Proceed to Checkout button from the cart page.
The checkout process is completed on a secure PCI DSS compliant server.
If you need any help at any time, our customer advisers are happy to assist you. Call us Monday to Friday, 9:00–17:30 on +44 (0) 345-218-0500, use our online chat, or submit a request via the Contact Us page.
We accept a range of convenient payment methods including all major credit/debit cards, PayPal, PayPal Finance and bank transfer. For more detailed information, refer to the Payment Options tab available on each product page.
Credit / Debit Card:
- All major credit and debit cards are accepted. Please ensure the billing address matches the address held by your card provider to avoid payment failure.
PayPal:
- Secure checkout via PayPal is available. You may either use an existing PayPal account or checkout with a credit/debit card without creating one.
Bank Transfer:
- Bank transfer payment is also available. Bank details are provided at the checkout stage, or you can request them by contacting our Customer Service Team on +44 (0) 345-218-0500.
VAT and Import Duty are calculated based on your location and VAT registration status:
- UK-based customers: Domestic UK VAT will be charged at the standard rate.
- EU businesses (with valid VAT number): No UK VAT is charged when shipping to your registered address. Import VAT can be postponed under the reverse charge rule (local import duties may still apply).
- EU consumers (non VAT-registered): UK VAT is not charged; however, you will be responsible for paying any local Import VAT and applicable duties at the border.
- Rest of world customers: No UK VAT is charged. Local customs fees, import VAT and duties may apply and must be paid directly by the recipient.
Yes – we offer additional discounts on large volume orders. For tailored pricing, please contact your account manager or the EuroPC Customer Service Team on +44 (0) 345-218-0500 or email [email protected].
EuroPC Sales Team
[email protected]
+44 (0) 333-400-6000 (Mon–Fri, 09:00–17:30)
Calls charged at 12p per minute plus your provider’s access charge.
Customer Service Team
[email protected]
+44 (0) 345-218-0500 (Mon–Fri, 09:00–17:30)
Live Chat
EuroPC LiveChat (Mon–Fri, 09:00–17:30)
Social media
Facebook
LinkedIn
X (formerly Twitter)
Postal address
EuroPC Limited
19 Law Place
Nerston Industrial Estate
East Kilbride
South Lanarkshire
G74 4QL
UK
If you need to make any changes to an order you have already placed, please contact our Customer Service Team:
If you would like to cancel or return an order, please contact our Customer Service Team for guidance:
+44 (0) 345-218-0500
[email protected]
Before contacting us, please make sure you have reviewed our Returns page for details on timeframes and conditions.
If any items are missing or damaged when your order arrives, please contact the EuroPC Customer Service Team within 48 hours of delivery so we can resolve the issue for you as quickly as possible.
Yes, EuroPC has a dedicated team of qualified technicians who can provide technical support for any product purchased from us. If the item is still covered by a manufacturer warranty, our team will direct you to the appropriate manufacturer support channel.
Registration is quick and easy, and can usually be completed directly with the manufacturer:
- Dell systems: Visit Dell support or call +44 (0) 800 028 2660 and provide your PC’s serial number (TAG).
- HP systems: Visit HP support or call +44 (0) 207 660 0596 and provide your PC’s serial number (TAG).
If you need any help with the registration process, please contact our Customer Service Team:
The latest updates are usually applied automatically via your operating system (e.g. Windows Update or Ubuntu Software Centre). You can also manually download the latest drivers and firmware directly from the manufacturer websites below:
If you experience any issues or need help identifying the correct drivers, our Customer Service Team will be happy to help:
If you experience any problems setting up or installing your system, our Customer Service and Technical Support teams are here to help. In some cases, and where your system is already connected to the internet, we can offer secure remote assistance to diagnose the issue and guide you step-by-step.
Please contact us on:
If you experience an issue with your system and it is still under warranty, our qualified technicians are on hand to help. In the first instance, please contact our Customer Service Team using the details below. Where the product is covered by a manufacturer warranty, we may refer you directly to the relevant manufacturer for a faster resolution.
+44 (0) 345-218-0500
[email protected]
Manufacturer support links:
Battery information and advice:
Dell:
HP:
Waste electrical and electronic equipment (WEEE) and waste batteries must be recycled and should not be placed in any of your household wheelie bins. Please make sure you always recycle all your old electrical and electronic equipment.
EuroPC can take back your waste electrical and electronic equipment (WEEE) on a one-for-one, like-for-like basis, free of charge.
Each local authority must also accept household WEEE and small waste batteries and these can be returned to your local civic amenity site free of charge.
The following links will show you how to find the civic amenity site closest to you where you can recycle your WEEE and waste batteries:
EuroPC is a certified member of the European Recycling Platform (ERP), helping to ensure all WEEE is collected and recycled in accordance with international regulations.
Registration Details:
- Producer Register Limited (Ireland): WEEE Reg. No. 3181WB – View Registration
- European Recycling Platform (Germany): Reg. No. DE 96740884 – Screen Devices, Large Devices (Dell), Screen Devices (HP), Large Devices (HP)