Frequently Asked Questions - EuroPC

Please rest assured we have taken all the necessary precautions and adjustments to our business and processes to ensure we can continue to provide the same high level of service available before the outbreak of the Coronavirus. We have pro-actively completed risk assessments as required by the government to ensure we do everything we can to protect our staff, customers and suppliers during these uncertain times. Please click here to view the certificate of completion document.

What's the difference between new, refurbished and second user?

Answer: Refurbished covers any equipment that has been technically sold before. This may include units that were never delivered and never opened, to units delivered to customers’ and immediately returned. Refurbished stock may include items with minor cosmetic damage, which in no way affects the performance. If the customer has returned the unit, it will be thoroughly checked and re-boxed at the factory. Second user units have been sold and used by a third party for a period exceeding six months. These units are also thoroughly checked and re-boxed at the factory. The condition of these units will vary slightly from 'as new' to small cosmetic blemishes.
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Why should I buy from EuroPC?

Answer: EuroPC is one of the largest suppliers of new, discounted, surplus and factory refurbished computer equipment in the UK. With over 60,000 trade, corporate, educational and government accounts, and a forecast turnover of $60million, our success is based on the low price of the brand name stock we sell, along with the excellent, ongoing customer service and support from our dedicated and experienced staff. We buy in bulk and sell direct to pass our savings on to you, the customer.

These discounts allow you to replace, expand or upgrade your IT equipment more often, letting you take advantage of the rapid advancements in computer technology, keeping you up to date and ahead of everyone else.

We offer PC buyers a genuine value alternative to our overpriced competitors coupled to a unique, personal touch rarely found in a market of limited choice and inadequate support. Specialising in individual, compatible systems our tailor made service is focused on meeting the needs of every client.
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Why should I buy refurbished?

Answer: All refurbished systems sold by EuroPC are better value than a new alternative without any compromise on quality. All EuroPC products are the same systems sold by the worlds' leading PC manufacturers. The only difference being, that our "next to new," machines have been prepared and checked twice.

Every refurbished machine that leaves the EuroPC factory has been rebuilt and repackaged to the standard expected from a brand new, brand name machine. The low cost of our products is a result of the volume we buy and the money we save by selling directly to customers over the phone and on the Internet.

We supply fast affordable and ready-to-use systems, with an extensive choice of cutting edge PC technologies and after-sales cover to suit everybody. However, the main reason to buy our quality refurbished products is the savings you can make.
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How do I order online?

Answer: Simply click on the item you wish to buy and then click on the 'Add to Cart' button. To enter the basket either click on the basket link at the top right of the page or click on the ‘Checkout’ button in the shopping basket. You will then be transferred to a secure server to complete your transaction.

If at any time you encounter any difficulties, our customer advisers will be happy to help. You can call us from Monday to Friday, 9.00 to 17.30 on +44 (0) 333-400-6000, or fill in the 'call me back form' and we'll get in touch with you.
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How can I pay for my order?

Answer: We accept several different methods of payment including bank transfer, PayPal and all major credit/debit cards (excluding American Express). Visit our 'Payment Methods' section for more detailed information on ways to pay.
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What are the payment options?

Answer: EuroPC offer several payment options:

Credit Card - You can pay online or over the phone by calling +44 (0) 333-400-6000, using a credit or debit card. We accept all major credit/debit cards (excluding American Express).

PayPal - You can pay for your item with PayPal online in just a few clicks. You are not rquired to have a PayPal account, but if you do, it is even quicker to pay.

Bank transfer - You can pay via bank transfer. Simply call our customer services on +44 (0) 333-400-6000.

For any other payment enquiries please contact [email protected]
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How long do you normally take to deliver and can I have my order delivered next day?

Answer: We offer various delivery options subject to payment processing, etc. Standard delivery is 5 working days but if you have a more immediate requirement then we can offer enhanced services including 2-3 day or even next business day delivery subject to geographic location. Please ask your account manager for further information.
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How do I contact EuroPC?

Answer: You can email us using the contact form, directly to [email protected] or call us on +44 (0) 333-400-6000 from Monday to Friday, 9.00am to 5.30pm.
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Can I have a discount if ordering in volume?

Answer: Yes. Your account manager will be able to advise you on the discounts we give on volume orders.
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Can I have an on-site warranty with my purchase?

Answer: Yes. We offer on-site warranties with most of our products. These typically range from 1 to 3 years and some can be upgraded.
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Can I get an item sent outwith the UK?

Answer: We can ship outside the UK on request. Please ask your account manager for further information.
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I need to change my order. Who do I contact?

Answer: Please contact Customer Services on +44 (0) 345-218-0500 or email [email protected] for advice.
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Why do I have to send in an old credit card bill as proof of ID?

Answer: We take every effort to protect our customers from the dangers of fraud. As a result, we many require additional evidence of card ownership to verify the payment. Our online payments are verified through Braintree and any discrepancies in the information provided to us and to your bank could cause a failure in payment verification.
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My order is damaged/items are missing what do I do?

Answer: In the event of an incorrect order or damage to received items, please contact EuroPC Customer Services on +44 (0) 345-218-0500 within 48 hours of receipt of your goods.
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How do I cancel or return my order?

Answer: If you wish to cancel or return an order, please contact one of our Customer Service representatives on +44 (0) 345-218-0500 for advice. Please ensure you have read our return policy below.
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What is EuroPC's Return Policy?

Answer:

Unwanted Items:

• Cost of return for unwanted items is covered by the customer
• Item must be returned unopened, unused and in same condition it was received
• Item must be returned within 14 days of receipt
• Customers returning unwanted items may be subject to a restocking fee of up to 20%

Faulty/damaged items:

• Cost of return for items found to be faulty/damaged are covered by EuroPC
• Items must be checked by customer upon delivery and any faults/damage reported to us within 48 hours
• Item must be returned within 30 days of receipt
• Customers returning items found not to be faulty or damaged may be subject to a restocking fee of up to 20%

All goods, other than software, returned within the warranty period, with original receipt, are eligible for repair or replacement. EuroPC Limited reserves the right to replace or repair any faulty products or components with either new or refurbished products dependent on requirements. EuroPC Limited will not accept the return or exchange of any item if the EuroPC Serial Label has been removed or broken. All EuroPC warranties and technical support will not cover any product, software or components that have not been directly purchased from EuroPC Limited. Any damage, fault or virus defecting the original EuroPC product occurring due to user modification, including component and software implementation not supplied by EuroPC will not be covered by any EuroPC warranty and EuroPC reserves the right to charge for any labour, parts and delivery charges incurred.

EuroPC telephone support will only cover goods supplied by EuroPC and will not cover any enquiries relating to additional components or software purchased elsewhere.
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How do I register my system for warranty cover?

Answer:

If covered under Dell warranty, please visit Dell or call Dell on +44 (0) 800 028 2660 and provide the serial number (TAG) of your PC to register your warranty.

If covered under HP warranty, please visit HP or call HP on +44 (0) 207 6600596 and provide the serial number (TAG) of your PC to register your warranty.

If you have any trouble with either of these methods, please get in touch with our Customer Services department on +44 (0) 345-218-0500 for information on how to register your system.
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I have a problem with my system and it is still under warranty. Who do I contact?

Answer:

If covered under Dell warranty, please call Dell on +44 (0) 800 028 2660.

If covered under HP warranty, please call HP on +44 (0) 207 6600596.

In the event that your problem is still not resolved, please call the EuroPC Customer Services department on +44 (0) 345-218-0500. We will provide you with impartial advice and a course of action to follow.
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Do you have a Technical Support department?

Answer: We can provide basic technical support for items purchased from EuroPC. However, where the unit has a manufacturer warranty, we will refer you to them directly.
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I'm having problems setting up/installing my equipment.

Answer: If covered under Dell warranty, please call Dell on +44 (0) 800 028 2660.

If covered under HP warranty, please call HP on +44 (0) 207 6600596.

In the event that your problem is still not resolved, please call the EuroPC Customer Services department on +44 (0) 345-218-0500 or email [email protected]
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Where can I find the latest drivers for my system?

Answer:

Microsoft Support/Updates;

Dell Support/ Drivers;

HP Support/ Drivers;

In the event that your problem is still not resolved, please call the EuroPC Customer Services department on +44 (0) 345-218-0500 or email [email protected]

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Why do we request a landline as contact details?

Answer: It is a requirement of our courier that wherever possible a landline contact is supplied. This can help in the event that there is a delivery issue. If you do not have a landline simply supply your mobile number.
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How do I dispose of my old IT equipment? - Waste Electrical and Electronic Equipment Directive (WEEE Directive)

Answer: WEEE and waste batteries must be recycled and should not be placed in any of your household wheelie bins. Please make sure you always recycle all your old electrical goods and batteries. EuroPC can take back your WEEE (Waste Electrical and Electronic Equipment) on a one-for-one, like-for-like basis, free of charge. Each local authority must also accept household WEEE & small batteries and these can be returned to your local civic amenity site free of charge.

The following links will show you how to find the civic amenity site closest to you where you can recycle your WEEE and Batteries:
• UK Recycling Locator
• Ireland Recycling Locator

EuroPC is devoted to recycling Waste Electrical and Electronic Equipment (WEEE) and goes to great lengths to offer international compliance. As a result EuroPC is a Member of the European Recycling Platform (ERP).
• View ERP Membership Certificate

Producer Register Limited Ireland (WEEE reg. No. 3181WB)
• View PRL Registration

European Recycling Platform (ERP), Deutschland (WEEE reg. No. DE 96740884)
• ID: RV-202005-000874 (Brand: Dell, Type: Screen Devices)
• ID: RV-202005-000875 (Brand: Dell, Type: Large Devices)
• ID: RV-202005-000876 (Brand: HP, Type: Screen Devices)
• ID: RV-202005-000877 (Brand: HP, Type: Large Devices)

If you have any further questions please contact us at [email protected]

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