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Frequently Asked Questions

Below you’ll find answers to our most frequently asked questions. If you don’t find the answer you are looking for, please contact EuroPC Customer Service Team on Tel: +44 (0) 345-218-0500 (9:00am-5:30pm Mon-Fri) or send us an email to [email protected] and we’ll be in touch with everything you want to know.

EuroPC FAQs

EuroPC, simply refreshing

EuroPC are one of the largest resellers of brand name, certified refurbished computer products for both home and business customers in and around the UK and Europe.

We at EuroPC believe that refurbished computers play an important role in reducing the environmental e-waste impact while saving you money!

COVID-19 Status: Please rest assured, EuroPC have taken all the necessary precautions and adjustments to our business and processes to ensure we can continue to provide the same high level of service available before the outbreak of the Coronavirus. We have pro-actively completed risk assessments as required by the UK government to ensure we do everything we can to protect our staff, customers and suppliers during these uncertain times. Please click here to view the certificate of completion document.

Top Frequently Asked Questions

  • Why should I buy from EuroPC?
  • EuroPC is one of the largest suppliers of new, discounted, surplus and factory refurbished computer hardware in the UK and Europe. With over 60,000 trade, corporate, educational and government accounts, and a forecast turnover of $60million, our success is based on the low price of the brand name stock we sell, along with the excellent, ongoing customer service and support from our dedicated and experienced staff. We buy in bulk and sell direct to pass our savings on to you, the customer.
    These discounts allow you to replace, expand or upgrade your IT equipment more often, letting you take advantage of the rapid advancements in computer technology, keeping you up to date and ahead of everyone else.
    We offer PC buyers a genuine value alternative to our overpriced competitors coupled to a unique, personal touch rarely found in a market of limited choice and inadequate support. Specialising in individual, compatible systems our tailor made service is focused on meeting the needs of every customer.

  • What's the difference between New, Refurbished and Second User item condition?
  • Refurbished covers any equipment that has been technically sold before. This may include units that were never delivered and never opened, to units delivered to customers’ and immediately returned. Refurbished stock may include items with minor cosmetic damage, which in no way affects the performance. If the customer has returned the unit, it will be thoroughly checked and re-boxed at the factory. Second user units have been sold and used by a third party for a period exceeding six months. These units are also thoroughly checked and re-boxed at the factory. The condition of these units will vary slightly from 'as new' to small cosmetic blemishes. More detail can be found on our ‘Why buy refurbished?’ page.

  • Why should I buy refurbished?
  • All refurbished systems sold by EuroPC are better value than a new alternative without any compromise on quality. All EuroPC products are the same systems sold by the worlds' leading PC manufacturers. The only difference being, that our "next to new," machines have been prepared and checked twice.
    Every refurbished machine that leaves the EuroPC factory has been rebuilt and repackaged to the standard expected from a brand new, brand name machine. The low cost of our products is a result of the volume we buy and the money we save by selling directly to customers over the phone and on the Internet.
    We supply fast affordable and ready-to-use systems, with an extensive choice of cutting edge PC technologies and after-sales cover to suit everybody. However, the main reason to buy our quality refurbished products is the savings you can make. More detail can be found on our ‘Why buy refurbished?’ page.

  • Can I have an on-site warranty with my purchase?
  • Yes. We offer on-site warranties with most of our products. These typically range from 1 to 3 years and some can be upgraded.

  • When will I receive my order?
  • UK mainland standard delivery is up to 5 working days (Monday to Friday) but if you have a more immediate requirement then we offer enhanced services including a 1-2 days delivery or even a Saturday delivery subject to geographic location. Estimated delivery times for European and surrounding countries can be found on our ‘Delivery & Returns’ page.

  • What are the shipping options? Do you ship abroad?
  • We offer various delivery services throughout the UK and Europe. These are securely tracked and traced to your destination using renowned couriers such as DPD, FedEx, UPS and DHL. Estimated delivery times for UK, European and surrounding countries can be found on our ‘Delivery & Returns’ page. For International delivery enquiries, please contact our Customer Service Team on Tel: +44 (0) 345-218-0500 or send us an email to [email protected]

  • Why do we request a phone number to process your order?
  • We ask you to provide your telephone number as this is primarily a requirement for the couriers we use to deliver your order. The courier may phone or text you (if a mobile number has been provided) when they are collecting or delivering a parcel. We may also contact you in relation to your order as per General Data Protection Regulation (GDPR).

  • What is EuroPC's Return Policy?
  • Unwanted Items:

    • Cost of return for unwanted items is covered by the customer
    • Item must be returned unopened, unused and in same condition it was received
    • Item must be returned within 14 days of receipt
    • Customers returning unwanted items may be subject to a restocking fee of up to 20%

    Faulty/damaged items:

    • Cost of return for items found to be faulty/damaged are covered by EuroPC
    • Items must be checked by customer upon delivery and any faults/damage reported to us within 48 hours
    • Item must be returned within 30 days of receipt
    • Customers returning items found not to be faulty or damaged may be subject to a restocking fee of up to 20%

    All goods, other than software, returned within the warranty period, with original receipt, are eligible for repair or replacement. EuroPC Limited reserves the right to replace or repair any faulty products or components with either new or refurbished products dependent on requirements. EuroPC Limited will not accept the return or exchange of any item if the EuroPC Serial Label has been removed or broken. All EuroPC warranties and technical support will not cover any product, software or components that have not been directly purchased from EuroPC Limited. Any damage, fault or virus defecting the original EuroPC product occurring due to user modification, including component and software implementation not supplied by EuroPC will not be covered by any EuroPC warranty and EuroPC reserves the right to charge for any labour, parts and delivery charges incurred. EuroPC telephone support will only cover goods supplied by EuroPC and will not cover any enquiries relating to additional components or software purchased elsewhere.

  • How do I order online?
  • Simply click on the item you wish to buy and then click on the 'Add to Basket' button. To enter the basket either click on the basket link at the top right of the page or click on the ‘Proceed to Checkout’ button in the shopping basket. You will then be transferred to a PCI DSS Compliant secure server to complete your transaction. If at any time you encounter any difficulties, our customer advisers will be happy to help. You can call us from Monday to Friday, 9.00 to 17.30 on Tel: +44 (0) 345-218-0500, or use our online chat or fill in the 'Contact Us' page and we'll get in touch with you.

  • How can I pay for my order?
  • We accept several different methods of payment including all major credit/debit cards, PayPal, PayPal Finance and even Bank Transfers. Visit our 'Payment Options' tab on product pages for more detailed information on ways to pay.

    Credit Card:

    • You can pay online using a credit or debit card. We accept all major credit/debit cards. Please note that your billing address must match what the issuing bank has on file for the associated card being used. You may encounter an unsuccessful payment error otherwise.

    PayPal:

    • You can pay for your order online with PayPal in just a few clicks. If you don’t have a PayPal account, you can create a new account before you pay. If you don’t want to create an account, you can pay using a credit or debit card.

    Bank Transfer:

    • You can pay via bank transfer. Details can be found at the checkout page under ‘payment methods’. Or you can simply call our Customer Service Team on Tel: +44 (0) 345-218-0500
  • Why do I have to send in an old credit card bill as proof of ID?
  • We take every effort to protect our customers from the dangers of fraud. As a result, we may require additional evidence of card ownership to verify the payment. Our online payments are verified through 'Braintree' and any discrepancies in the information provided to us and to your bank could cause a failure in payment verification.

  • Can I have a discount if ordering in volume?
  • Our stock pricing is exceptionally very low in the UK and European markets. However, we can do even better deals for large volume orders! Simply call your account manager or our Customer Service Team on Tel: +44 (0) 345-218-0500 or send us an email to [email protected]

  • How do I cancel or return my order?
  • If you wish to cancel or return an order, please contact our Customer Service Team on Tel: +44 (0) 345-218-0500 for advice. Please ensure you have read our 'Returns' page'

  • My order is damaged/items are missing what do I do?
  • In the unusual event of an incorrect order or damage to received items, please contact our Customer Service Team on Tel: +44 (0) 345-218-0500 within 48 hours of receipt of your goods.

  • Do you have a Technical Support department?
  • Yes. Our dedicated team of qualified technicians can provide essential technical support for items purchased from EuroPC. However, where the unit has a manufacturer warranty, we will firstly refer you to them directly. Please contact our Customer Service Team on Tel: +44 (0) 345-218-0500 or send us an email to [email protected] for all Technical Support correspondence.

  • How do I register my system for warranty cover?
  • If covered under Dell warranty, please visit Dell or call Dell on +44 (0) 800 028 2660 and provide the serial number (TAG) of your PC to register your warranty. If covered under HP warranty, please visit HP or call HP on +44 (0) 207 6600596 and provide the serial number (TAG) of your PC to register your warranty. If you have any trouble with either of these methods, please get in touch with our Customer Service Team on Tel: +44 (0) 345-218-0500 for information on how to register your system.

  • Where can I find the latest drivers/updates for my system?
  • Depending on the Operating System and software applications you have installed (such as Microsoft Windows 10 OS, Microsoft Office, etc), the latest software is generally automatically applied through built-in update assistant processing. However, latest software patches/drivers can be manually obtained directly from the software company websites.

    Popular links:

    In the event that you encounter any software issues with your system bought from EuroPC please contact our Customer Service Team on Tel: +44 (0) 345-218-0500 or send us an email to [email protected]

  • I'm having problems setting up/installing my equipment. What should I do?
  • Our Customer Service and Technical Support departments are both on hand should you need assistance with setting up and installing your computer bought from EuroPC. If already connected to the internet we may suggest accessing your computer via remote access in order for us to diagnose and offer impartial advice and a course of action to follow. Please contact our Customer Service Team on Tel: +44 (0) 345-218-0500 or send us an email to [email protected]

  • I have a problem with my system and it is still under warranty. Who do I contact?
  • Our dedicated team of qualified technicians can provide technical support for items purchased from EuroPC. However, where the unit has a manufacturer warranty, we will firstly refer you to them directly. Please contact our Customer Service Team on Tel: +44 (0) 345-218-0500 or send us an email to [email protected] for all Technical Support correspondence.

    Popular links:

EuroPC, 100% Customer Satisfaction

Help the environment, save money and be more cost effective with EuroPC.

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Money Back Guarantee

EuroPC offer a no quibble 14-day money back guarantee!

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Warranties

Onsite warranty available for your peace of mind. Together with 100% customer satisfaction.

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Reasons to choose EuroPC

Ongoing Product Support

3 year on-site warranty available for your peace of mind.

Our commitment is to you. 100% customer satisfaction.

Next Day Delivery Available

Place your order before 3pm and it can be with you the very next day.

Amazing Savings

up to 70% off RRP, you can be sure of the best price.