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Delivery and Returns Policy

DELIVERY & RETURNS


DELIVERY

EuroPC provide a next-day delivery service on products ordered before 3pm (GMT) – excluding weekends and public holidays. Please note: if you choose to have any alterations made to the specification of your order, this will result in a delay in delivery whilst our technicians work on your order.

EuroPC use courier delivery services, which means you can track your order at any time with the number provided by the courier. As they are based on order value and delivery destination, shipping costs are calculated in the shopping basket prior to check out.

We reserve the right to charge for any re-delivery or return to EuroPC of orders that have not been successful due to incorrect contact information/address being supplied by the customer.


RETURNS

EuroPC offer a 14-day, no quibble, money back guarantee! If you change your mind, or are not fully satisfied with your purchase, please contact our customer service team on +44 (0) 871 900 6000 or send us an email to [email protected] and we’ll sort out your return. All we ask is that you pay the return postage. All returns should be unopened, unused and in their original condition.

All orders should be checked on delivery and any damage reported directly to EuroPC within 48 hours. Should your product arrive damaged or faulty, we’ll pick it up free of charge.

Before returning any item, you must call our customer service department on +44 (0) 871 900 6000 within the returns period, valid from the date of receipt, for a Return Material Authorisation (RMA) number and form. RMAs are valid for five days from date of issue. The completed RMA form must be included within the packaging and the RMA number must appear on your return packing label. Please do not write on the outside of the box. Returns will not be accepted without an RMA. Any faults or damage that is not documented on the EuroPC RMA form that may have occurred due to goods in transit will not be covered by EuroPC. In this case, an investigation will be raised with the delivery service.


Return address:

EuroPC,
19 Law Place,
Nerston Industrial Estate,
East Kilbride,
South Lanarkshire
G74 4QL

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