FAQ

Our team at Europc have endeavoured to answer all of your most Frequently Asked Questions. Should you have any further queries, please consult our contacts page and we will be happy to help.

1. What’s the difference between new, refurbished and second user?

Refurbished covers any equipment that has been technically sold before. This may include units that were never delivered and never opened, to units delivered to customers’ and immediately returned. Refurbished stock may include items with minor cosmetic damage, which in no way affects the performance. If the customer has returned the unit, it will be thoroughly checked and re-boxed at the factory. Second user units have been sold and used by a third party for a period exceeding six months. These units are also thoroughly checked and re-boxed at the factory. The condition of these units will vary slightly from ‘as new’ to small cosmetic blemishes.

2. Why should I buy from Europc?

Europc is one of the largest suppliers of new, discounted, surplus and factory refurbished computer equipment in the UK.

With over 60,000 trade, corporate, educational and government accounts, and a forecast turnover of $60million, our success is based on the low price of the brand name stock we sell, along with the excellent, ongoing customer service and support from our dedicated and experienced staff.

We buy in bulk and sell direct to pass our savings on to you, the customer. These discounts allow you to replace, expand or upgrade your IT equipment more often, letting you take advantage of the rapid advancements in computer technology, keeping you up to date and ahead of everyone else.

We offer PC buyers a genuine value alternative to our overpriced competitors coupled to a unique, personal touch rarely found in a market of limited choice and inadequate support. Specialising in individual, compatible systems our tailor made service is focused on meeting the needs of every client.

3. Why should I buy refurbished?

All refurbished systems sold by Europc are better value than a new alternative without any compromise on quality. All Europc products are the same systems sold by the worlds’ leading PC manufacturers. The only difference being, that our "next to new," machines have been prepared and checked twice.

Every refurbished machine that leaves the Europc factory has been rebuilt and repackaged to the standard expected from a brand new, brand name machine. The low cost of our products is a result of the volume we buy and the money we save by selling directly to customers over the phone and on the Internet.

We supply fast affordable and ready-to-use systems, with an extensive choice of cutting edge PC technologies and after-sales cover to suit everybody. However, the main reason to buy our quality refurbished products is the savings you can make.

4. How do I order online?

Simply click on the item you wish to buy and then click on the ‘Add to Basket’ button. To enter the basket either click on the basket link at the top right of the page or click on the ‘Checkout’ button in the shopping basket. You will then be transferred to a secure server to complete your transaction. If at any time you encounter any difficulties, our customer advisers will be happy to help. You can call us from Monday to Friday, 8.30 to 17.30 on 0844 472 0500, or fill in the ‘call me back form’ and we'll get in touch with you.

5. How can I pay for my order?

We accept several different methods of payment including bank transfer, cheque, Switch and Delta. We also accept Visa and Mastercard subject to a 2% surcharge. Visit our ‘Payment Methods’ section for more detailed information on ways to pay.

6. How long do you normally take to deliver and can I have my order delivered next day?

We offer various delivery options subject to payment processing, etc. Standard delivery is 5 working days but if you have a more immediate requirement then we can offer enhanced services including 2-3 day or even next business day delivery subject to geographic location. Please ask your account manager for further information.

7. How do I contact Europc?

You can email us using the contact form or call us on 0844 472 0500 from Monday to Friday, 8.30am to 5.30pm.

8. Can I have a discount if ordering in volume?

Yes. Your account manager will be able to advise you on the discounts we give on volume orders.

9. Can I have an on-site warranty with my server or workstation?

Yes. We offer on-site warranties with specific servers and workstations. Please call your account manager for more information.

10. Can I get an item sent outwith the UK?

We are able to ship outside the UK into Europe on request. Please ask your account manager for further information.

11. I need to change my order. Who do I contact?

Please contact Customer Services on 0844 472 0503 or email customerservice@europc.co.uk for advice.

12. Why do I have to send in an old credit card bill as proof of ID?

We take every effort to protect our customers from the dangers of fraud. As a result we are required to ask for some additional information. It is only by being vigilant that e-commerce and phone ordering will continue to offer the benefits of easy access and value.

13. My order is damaged/items are missing what do I do?

In the event of an incorrect order or damage to received items, please contact Europc Customer Services on 0844 472 0503 within 24 hours of receipt of your goods.

14. How do I cancel or return my order?

If you wish to cancel or return an order, please contact one of our Customer Service representatives on 0844 472 0503 for advice. Please ensure you have read our return policy below.

15. What is Europc's return policy?

Unless otherwise documented on the invoice, Europc will cover any second-user or refurbished items with a seven-day repair or replacement warranty. All warranties are valid from the date of invoice. All goods, other than software, returned within the warranty period, with original receipt, are eligible for repair or replacement. Europc Limited reserves the right to replace or repair any faulty products or components with either new or refurbished products dependent on requirements. Europc Limited will not accept the return or exchange of any item if the Europc Serial Label has been removed or broken. All Europc warranties and technical support will not cover any product, software or components that have not been directly purchased from Europc Limited. Any damage, fault or virus defecting the original Europc product occurring due to user modification, including component and software implementation not supplied by Europc will not be covered by any Europc warranty and Europc reserves the right to charge for any labour, parts and delivery charges incurred. Europc telephone support will only cover goods supplied by Europc and will not cover any enquiries relating to additional components or software purchased elsewhere.

16. How do I register my system for warranty cover?

Get in touch with our Customer Services department on 0844 472 0503 for information on how to register your system. If your system is covered under Dell’s ‘three year onsite’ warranty, please call Dell on 0844 338 1000 and provide the serial number of your PC to register.

17. I have a problem with my system and it is still under warranty. Who do I contact?

Please call the Europc Customer Services department on 0844 472 0503. They will provide you with impartial advice and a course of action to follow.

18. Do you have a Technical Support department?

Yes. Call our Technical Support department on 0844 472 0504, or via email on support@europc.co.uk. Our team will be happy to deal with any query you may have.

19. I'm having problems setting up/installing my equipment.

Please ensure you have read the instructions in full. If you are still having difficulties, please contact our Technical Support team on 0844 472 0504 or email support@europc.co.uk.

20. Where can I find the latest drivers for my system?

Please contact our Technical Support team by phone on 0844 472 0504 or via email support@europc.co.uk.

21. Is there a text version of your product catalogue?

Simply call 0844 472 0500 to request a text-only listing of our catalogue.

22. Why do we request a landline as contact details?

It is a requirement of our courier that wherever possible a landline contact is supplied. This can help in the event that there is a delivery issue.