The refurbished computer i ordered from you has just been delivered, I want you to know that i am very very pleased with it in fact i am OVER THE MOON. I was a little anxious in ordering over the internet, didn't know what to expect. Was it true what your website stated? The computer is going to be a present for my daughter and i wanted it to be a good one. There was no need to have any doubts whatsoever, as it has turned out to be a machine that has exceeded my expectations. You are easy to deal and true to your word. "A great organisation". Highly recommended. Thank you so much !
Mike Coomber (Cardiff)
"The level of service, in addition to the significantly lower prices offered at Europc compared with other companies, means that I will certainly consider you for my future computer needs. I have also mentioned your company to several of my co-workers as a low-price but high-service alternative to high street or larger online retailers. Thanks again!"
Dr. Adam Giangreco, Cancer Research UK, London
"I have recently purchased a laptop from yourselves and would like to congratulate you and give thanks for the speedy delivery and quality of the product. The service I have received from you so far has been outstanding!"
Jonathan Fisher, Manchester
"I'd just like to thank you for such a brilliant and fast service - Laptop arrived yesterday and I'm very pleased with it."
Paul Thomson, London
"I have just placed my first order with EuroPC - for a 17" TFT monitor. Best price I could find for the model, though as I had never heard of EuroPC I just took a chance. Used the link on the PC Pro website. Ordered the goods early morning before I went to work on Wednesday. Courier turned up next morning on Thursday before I left to go to work again - so just 24 hours after ordering I had a new monitor in my hands. All goods arrived in perfect condition. Delivery time excellent. Very good service. Impressed. Thanks. Proves it can be done and everyone else just makes excuses. Makes a change not to have people contact customer services just to complain, eh?"
Antony Kershaw
"Dear Sirs, It's not often I feel compelled to write and thank companies for a high level of customer service and that is because less and less these days do many of them even attain a reasonable or acceptable standard. However, I am pleased to say that in your case I have been very pleasantly surprised and impressed with the help and courtesy given me by Mr Neil Follett in the Customer Services team.
I purchased a Packard Bell laptop for my son a while ago, who has to use it for typing out school work as a birth disfigurement meant he has only two fingers on each hand and cannot hold a pen or pencil. Unfortunately the charging unit for this machine has recently stopped working and this has resulted in him falling further and further behind in his studies at a particularly important time in his school year. In some desperation having failed to locate a replacement unit quickly locally, I called Neil for help.
Within minutes, he had more than exceeded my expectations and put my mind at rest. He went away to find out what could be done promising to call back in a few minutes, and much to my surprise and delight he actually did just that, sorting everything out and telling me a unit would be sent out to me in the next couple of days!
Please would whoever Neil reports into, give him a much deserved "pat on the back" for me? Not only did he keep this particular customer very happy, he has also ensured that the next time I am in the market for any PC products, Europc will be the first people I will come to and the first name I will recommend to others.
My sincere thanks once again and keep up the good work!"
Dan McCarthy, Sales Manager Wireless Products, ACAL IT Ltd
